The University of Lagos has taken a significant step towards enhancing service delivery within the institution.
The university’s Quality Assurance and Servicom Unit recently conducted two comprehensive surveys – the Student Experience Survey and the Service Compliance Survey.
According to Prof. Olufemi Saibu, Director of the Quality Assurance and Servicom Unit, the surveys aimed to gain firsthand insights into customer experiences and evaluate the quality of services offered by university units.
“To stay abreast of contemporary issues and enhance our services to our customers, the Quality Assurance and SERVICOM Unit has recently conducted these surveys to gain firsthand insights into customer experiences and evaluate the quality of services offered by university units,” Saibu said.
The initiative is part of the university’s broader commitment to foster a customer-centric environment and ensure continuous improvement in the quality of services provided to students, staff, and the wider community.
During the award ceremony, 25 awards were presented to recognize outstanding contributions within the university. Five faculties and two departments were honored for their prompt submission of student results and examiner schemes.
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Vice-Chancellor Prof. Folasade Ogunsola commended the staff for their dedication despite the current socio-economic climate. “The reputation of this university is reflected in each of your offices and classrooms. We recognise the hardship and appreciate your sacrifices. While we may not be able to alleviate the challenges at this time, we want you to know that your efforts are valued,” she said.
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Ogunsola urged staff to maintain their commitment to high-quality service, emphasizing that excellence should not be compromised.
“Providing outstanding quality service is not about the situation; it’s despite it. Together, we can create a customer-centric organization where every unit prioritizes good customer service,” she added.
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