The Nigerian Communications Commission is in the process of developing more elaborate Data Protection Regulations to ensure the protection and privacy of data in the Nigerian communications sector, the Executive Chairman/CEO, Prof Umar Danbatta has revealed.
It is important to mention that the Commission has This is in addition to the earlier issued Consumer Code of Practice Regulations 2007 which among other things, provides for the protection of consumer information.
He said the Nigeria Data Protection Act 2023 was signed into law to provide a legal framework for the protection of personal information and the regulation of how personal information is processed, among other things.
He spoke at the 2nd quarter 2023 industry advisory forum in Lagos in his address on ‘Combating e-fraud on telecom platforms and building consumer confidence in the digital economy.
Prof Umar Danbatta, also reiterated the need for telecom operators to rise to the challenge of building a future where the telecom platform is not only a gateway to the digital world but also a fortress against e-fraud.
He said there is a need to address the growing concern of fraudulent activities in the digital realm and take proactive measures to safeguard the trust and confidence of consumers.
In line with the Nigerian Communications Act 2003, he said telecom operators have a responsibility to ensure the security and integrity of their networks and to prevent it from being used in, or in relation to, committing any offence under any law in operation in Nigeria.
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“With the increasing uptake of digital financial services and the advent of disruptive technologies, the issue of cybersecurity has become increasingly important. Telecom operators must therefore invest in robust infrastructure, employ state-of-the-art security measures, and conduct regular audits to identify vulnerabilities and address them promptly.
“Additionally, operators should implement stringent authentication protocols, two-factor authentication, and encryption mechanisms to safeguard customer data and prevent unauthorised access,” he explained
According to him, law enforcement agencies must also collaborate closely with telecom operators and regulatory bodies to investigate and prosecute e-fraud perpetrators.
“Enhanced coordination, information sharing, and dedicated cybercrime units can go a long way in deterring criminals and bringing them to justice. Strengthening international cooperation in combating cross-border e-fraud is also imperative, as cybercriminals often exploit jurisdictional limitations,” he said
He however, said consumers too, must be active participants in the battle against e-fraud. “Telecom operators should educate their customers about potential risks, provide guidance on secure online practices, and offer user-friendly tools to monitor and manage their accounts.
“Regular communication with customers, promptly addressing their concerns, and providing timely updates on security issues are vital in establishing trust.
To build consumer confidence in the Digital Economy, he emphasised the need for transparency and accountability.
“Telecom operators should be transparent about their security measures, privacy policies, and incident response mechanisms. Collaboration with third-party security firms and independent audits can also help validate the integrity of telecom platforms.”
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