Customers of one of Nigeria’s commercial banks have lamented how their transactions have been delayed for months leading to quarrel among sender and receiver.
At Access Bank on Friday, fight broke out among groups of two customers arguing about failed transactions.
One Miss Obiora Rita complained of being debited three days ago while the recipient lamented not to have received any payment.
“I’ve been debited since Wednesday. Here’s my transaction details. I’ve paid you the sum of ₦45,000, yet you claim not to have seen my money, ” said Obiora speaking to an average age man Mr. Collins Edet.
“I’ve told you I’ve not seen the money and this is my bank app,” Edet said, looking worried and tearful.
When Edet was asked of the receiving bank. He mentioned Eco Bank. Edet said Eco Bank and sent him out of their banking hall when he went to lodge a complaint of not receiving money sent him.
On getting to Access Bank,the duo began cursing and attacking each other where they said money up to the time of filing this report in not with either customer.
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Minutes later, another woman, Mrs Tawakalitu Omo Alhaji said she made a transaction since January 20th.
“I’ve been coming here for the past two weeks on a transaction I made since January.”
“They promised me seven working days, but their promises have proved abortive. I’ve been going and coming as if I gave nothing to do with my life” Mrs Tawakalitu complained to our correspondent at one of the bank’s branches in Lagos.
Yet another customer, Mr Emmanuel Nduka said he made payments transfer to GTB since February 20 in order to purchase JAMB forms but the recipient till this moment is yet to get the funds and reversals were also yet to be made.
“This is not funny again. I sent the amount of ₦5,700 since February 20th to purchase JAMB form for my younger sister, but the money got hooked. I had used another bank to pay the same money.”
After sending the details of the transaction to our correspondent, Mr Nduka said he would be going to close his account to use Palmpay.
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