NCC launches TELCARE Desk at Abuja Airport

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The Nigerian Communication Commission (NCC) has launched its maiden Telecom Consumer Assistance, Resolution and Enquiries (TELCARE) Desk.

The Desk currently at the Arrival Lounge of the Nnamdi Azikiwe Airport Abuja is a pilot as the commission plans on setting up the desk at strategic locations across the country to provide information to telecom consumers. 

The Executive Vice Chairman and Chief Executive Officer of the NCC, Professor Umar Garba Danbatta, stated this on Wednesday at this year’s World Consumer Right Day (WCRD).

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He said the TELCARE Desk is serving as an additional platform to receive and facilitate the resolution of consumer complaints and provide means through which consumers and citizens could make inquiries on consumer issues. It will also provide a platform for advocacy on any thematic consumer issue or concerns; to further enhance awareness of the Commission’s activities.

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READ ALSO: NCC mulls policy to encourage adoption of renewable energy by telecoms operators

The WCRD theme for the year is Empowering Consumers through Clean Energy Transition”. The theme is geared towards delivering a smooth transition for consumers experiencing a high cost of living as the globe responds to the ongoing energy crisis caused by supply and climate issues. 

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Danbatta said this theme is very relevant given Nigeria’s recent licensing of the 5G spectrum networks, which consume twice as much energy as 4Gs, although they are more energy-efficient per gigabyte noting that it will form part of the consideration of the Commission’s regulatory mandate. 

“We are committed to responsibly using the world’s resources, including protecting the environment by supporting the industry to transition to renewable energy,’’ he said.

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He said the Commission will continue to support research and innovations that contribute to transitioning to renewable energy sources.

 

 

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